While it is tempting to lock the Emergency Power Off switches, that would obviously defeat their purpose. As soon as we’re done, all restores will complete.Īt this point, everything is progressing smoothly and we expect to have every piece of the service restored to complete operating procedure sometime this evening. However, some restores will be delayed a bit longer if they contain data on systems that we have not finished testing. At that point, most requests to restore data will also be fulfilled.
We expect to finish checking enough of the cloud storage systems later this afternoon to turn on the ability for backups to resume. This means you can browse the entire site, sign-in to your account, browse the files you have backed up, and even request (but not yet receive) a restore. We ran thorough tests throughout the system and fully brought the dynamic pages up this morning. The static web pages were live within minutes of the power coming back online. Much of the team worked diligently through the night to bring the service back as quickly as possible. With over 5,000 spinning hard drives, this process takes a little while. We could have brought everything up very quickly, but we believe it’s critical to carefully check every system first. We then started the phased procedure of bringing the service up again: static web content (home page, help pages), dynamic web content (account pages, restore selection, billing), and finally all of the actual cloud storage. Most of us went immediately to the data center, while others double-teamed in support to help instantly address any questions. Backblaze ResponseĪs soon as the power went out, Backblaze’s monitoring systems alerted us to the issue and we mobilized the company. At 7:36 p.m., the duty engineer escalated the situation and a resolution plan was designed. While this had no impact, in a moment of confusion, the guard hoping to turn the alarms off, pressed the Big Red Button, and shut off all power to that zone. The door slammed, causing the protective covering to open on an “Emergency Power Off” switch and setting off alarms. Last night at 7:35 p.m., a security guard entered the facility. The Causeīackblaze stores your backed up data in a top-tier data center facility. I want to provide some detail on what happened and the current status.
As some of you noticed, Backblaze experienced an outage.
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